Refund policy

Refund Policy

 

At Finds and Flair, we want you to feel confident shopping with us. Our jewelry is carefully selected and inspected before shipping, and we stand behind the quality of every piece.


Returns & Exchanges

  • You may request a return or exchange within 7 days of delivery if the item is unused, unworn, and in its original packaging.

  • For hygiene and safety reasons, earrings are non-returnable and cannot be exchanged.

Refunds

  • Once your return is approved and the item is received back in its original condition, a refund will be issued to your original payment method (minus shipping costs).

    • Shipping fees are non-refundable. Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Incorrect Items

  • When you receive your order, inspect for a damaged or incorrect item. Please contact us at info@findsandflair.com within 48 hours of delivery with clear photos, and we will gladly replace or refund your order.

Important Notes

  • We cannot be responsible for lost or stolen packages after the carrier has confirmed delivery.

  • We reserve the right to deny returns that show signs of wear, alteration, or misuse.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@findsandflair.com.